How to Fix Quicken Error CC-899 (Bank Login Rejected)
CC-899 appears when your bank turns down the sign-in Quicken sends through Express Web Connect — almost always a credential or pending security prompt on the bank's side.
Why CC-899 Happens
- Password changed on the bank site but not in Quicken
- A multi-factor or security-question prompt is waiting on the bank site
- Bank locked the account after repeated failed sign-ins
- Quicken build is older than the bank's current connection profile
- Bank migrated to a new online-banking platform
Sign in on the bank's website first
Open your bank in a browser and complete any multi-factor prompt, security question, or 'accept updated terms' page. CC-899 is most often the bank refusing Quicken until those are cleared manually.
Re-enter your bank credentials in Quicken
Go to Tools → Password Vault → Add or Edit Passwords, delete the saved entry for that bank, then run One Step Update and type the password fresh. A changed or auto-filled password is the second most common cause.
Update Quicken to the latest release
Choose Help → Check for Updates and install any pending patch. Express Web Connect aggregator changes ship in Quicken updates, and an old build will keep failing with CC-899.
Refresh the account's online details
Open Tools → Account List → Edit → Online Services → Reset Account. This re-downloads the institution profile and re-links the account without deleting your transaction history.
Deactivate and reconnect the account
If reset fails, back up your file, then Edit → Online Services → Deactivate for every account at that bank. Close Quicken, reopen, and reconnect with Set Up Now → Link to existing account so no duplicates are created.
How Long Does CC-899 Take to Clear?
If the cause is a stale password or a pending bank prompt, downloads resume on the very next One Step Update. If your bank is mid-migration, the aggregator profile can take 24–72 hours to settle — retry once a day before rebuilding the connection.
Still Seeing CC-899?
A technician can rebuild the online connection, check whether your bank has moved platforms, and re-link accounts without duplicating transactions.
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