Quicken
Error Code Library

Quicken Error Codes — Fix Guide

Search any Quicken error code and jump to a step-by-step fix. Every guide is written by Quicken technicians.

Connectivity (CC)

CC-501

Fix CC-501 — Bank Sync Failure

Quicken can't establish a connection with your bank.

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CC-508

Fix CC-508 — Bank Website Update

Your bank changed its login page; Quicken needs an action.

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CC-800

Fix CC-800 — Data File Warning

Data file inconsistency during One Step Update.

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CC-899

Fix CC-899 — Bank Login Rejected

Bank refused the sign-in sent by Express Web Connect.

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CC-585

Fix CC-585 — Account Not Found

Bank no longer recognises the linked account.

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CC-503

Fix CC-503 — Credentials Rejected

The bank refused the saved Quicken sign-in.

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CC-506

Fix CC-506 — Connection Discontinued

Institution profile deactivated, merged, or renamed.

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CC-891

Fix CC-891 — Aggregator Connection Failed

Express Web Connect session could not complete.

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CC-902

Fix CC-902 — Additional Verification Needed

Bank inserted an MFA step Quicken can't automate.

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Online (OL)

OL-220-A

Fix OL-220-A — Bank Connection Setup

Institution profile can't complete the setup handshake.

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OL-297-A

Fix OL-297-A — Institution Disabled

Bank temporarily disabled by Quicken during review.

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OL-301-A

Fix OL-301-A — Bank Won't Connect

Quicken can't reach the financial institution server.

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OL-393-A

Fix OL-393-A — Communication Error

Interrupted communication between Quicken and your bank.

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OL-304-A

Fix OL-304-A — Bank Connection Blocked

Bank rejected the Quicken connection request.

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OL-362-A

Fix OL-362-A — Direct Connect Refused

Bank answered and declined the Direct Connect request.

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OL-292-A

Fix OL-292-A — Online Banking Setup Failure

Direct Connect profile exchange failed.

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OL-295-A

Fix OL-295-A — Account Setup Won't Complete

Setup handshake stopped before the account list.

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OL-332-A

Fix OL-332-A — Invalid Response From Bank

Bank returned data Quicken could not read.

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OL-249-A

Fix OL-249-A — Bank Rejected the Request

Direct Connect entitlement lapsed or account restricted.

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Application

Not Responding

Fix Quicken Not Responding

Freezes, crashes on launch, or hangs during update.

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Won't Open (Win 11)

Fix Quicken Won't Open on Windows 11

Startup crash after upgrade or update.

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One Step Update

Fix One Step Update Not Working

Update fails, stalls, or reports partial success.

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Cloud Sync

Fix Quicken Cloud Sync Not Working

Mobile app won't refresh or shows duplicates.

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Password Reset

Fix Password Reset Not Working

Recover access to your Quicken ID account.

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