How to Fix Quicken Error OL-393-A (Bank Connection Blocked)
OL-393-A means Quicken opened a session with your bank but couldn't complete it. It's a connection error — not a data-file issue — and it's usually fixable in a few minutes.
What Does OL-393-A Actually Mean?
OL-393-A is thrown when Quicken sends the sign-on request to your bank but the response doesn't come back cleanly. The most common causes:
- Your bank's branding profile in Quicken is out of date
- The bank changed connection methods (Direct Connect → Express Web Connect)
- Your saved credentials no longer match what the bank expects
- A temporary outage on the bank's server side
Refresh Your Bank's Branding Profile
This is the fix that clears OL-393-A most often. It forces Quicken to re-download your bank's current connection settings.
- Go to Tools → Online Center
- Hold Ctrl+F3 (Windows) to open the branding menu
- Click Refresh, then close the Online Center
- Run One Step Update again
Update Quicken to the Latest Release
Banks push protocol updates regularly. An older Quicken build often can't complete the new handshake, which surfaces as OL-393-A.
- Open Quicken
- Help → Check for Updates
- Install any pending update and restart
Verify Your Bank Credentials on the Bank's Website
Log in to your bank directly (not through Quicken). If the bank forces a password reset, security question update, or new terms of service, that alone can trigger OL-393-A on every Quicken sync until it's cleared.
Deactivate and Reactivate the Affected Account
Rebuilding the connection from scratch resolves OL-393-A when a stale profile is the cause.
- Tools → Account List → Edit next to the account
- Open the Online Services tab and click Deactivate
- Click Set Up Now, search for your bank, and sign in
- Match the online account to your existing Quicken account when prompted
Validate the Data File
If OL-393-A persists after a clean reactivation, run File → Validate and Repair File → Validate File. This rules out any corruption on Quicken's side before you go deeper.
OL-393-A Still Won't Go Away?
Persistent OL-393-A usually points to a bank profile mismatch or a Direct Connect account that needs a different setup path. Our technicians can connect remotely and clear it while you watch — most cases finish in under 30 minutes.
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